Brands were forced to change the way they do Customer service. Retail, e-commerce, banking and telco are the ones more impacted. Learn what changed and dig into the most relevant customer service trends. #1 | Productivity and processes Every online purchase a consumer makes necessitates several steps that must take place behind the scenes before…

Consider a future in which you are never on hold, waiting for a customer service representative to work their way through their call waiting line before answering you. Instead, using a combination of self-service and artificially intelligent digital assistants, all of your queries are answered, and your problems are addressed…

The concept of business outsourcing has really taken center stage in recent years and the BPO industry has exploded as a result. BPO companies have started to take on crucial components of modern business for organizations of all types — allowing those clients to focus on their core competencies. …

by Patrícia Rocha, Junior Data Scientist at Automaise These days, AI is everywhere. It may not resemble the sci-fi versions of it, fed to us through popular culture, but its potential is growing every year, and it is going to impact every industry and every business, from the products we use to the work we do and the way we drive. One of the fields that probably gained the most from big data is NLP. Increasingly larger language models tend to improve their performance when given tremendous amounts of data. GPT-3 is one of the most sophisticated language models to date. With roughly…