Is Intelligent Automation the future of customer care in retail?

Photo by Mike Petrucci on Unsplash

What is Intelligent Automation?

Intelligent automation (IA), also known as cognitive automation, is the application of automation technologies such as artificial intelligence (AI), business process management (BPM), and robotic process automation (RPA) to help streamline and scale decision-making. Intelligent automation has a broad array of applications since it streamlines procedures, frees up resources, and boosts operational efficiencies.

How is Intelligent Automation changing Retail?

1 Conversational and transactional AI is revolutionizing order management by automating invoice processing, order status activities, shipments, and cancellations.

What can retailers expect from Intelligent Automation solutions?

The quality of interactions between the customer and support teams can make or break the business.



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